Terms

Shop Policies

All jewelry is handmade to order in our New Orleans studio, so we cannot ensure an exact ship date. Please allow 1-2 weeks for all orders to be created and shipped unless the item is in stock. If you need a piece by a certain date or would like to know if something is in stock, please contact us at emily@emilyzawislak.com

Returns/Exchanges

If for some reason you are unsatisfied, exchanges are accepted for online store credit within 14 days of receipt. Returns for items purchased at a retailer must be returned to the store and are subject to their store policy. Items must be returned in their original packaging and in original condition. You will receive a credit via email once the returned items are received at the studio. Store credits do not expire. To setup a return please email sales@emilieshapiro.com with your order number. Custom orders are not-exchangeable. Shipping charges are non-refundable.

Jewelry Care

Store in jewelry box to avoid tarnishing, avoid contact with harsh chemicals (such as perfume, chlorine and detergents) and dry your piece thoroughly when it gets wet. To clean, soak jewelry in warm water with mild soap and gently scrub with a soft bristled brush.